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Returns & Refunds Policy

Last updated: 22 September 2026

 

At MyIslandCrafts.com, we want you to be happy with your purchase. We take care when preparing and packaging our products, but if there is a problem with your order, please contact us and we will do our best to help.

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Returns

  • For eligible online purchases, you may notify us within 14 days of receiving your goods if you wish to cancel your order, in line with UK consumer law.

  • After notifying us, you will typically have an additional 14 days to return the goods.

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Return conditions:

  • Items should be unused and unworn

  • Returned in original condition where reasonably possible

Please contact us before returning any item so we can provide the correct return instructions.

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Personalised & Custom-Made Items

Some products are made specifically for you or personalised to your requirements.

  • Items made to your specifications or clearly personalised may not be eligible for cancellation if you change your mind.

  • This does not affect your legal rights if the item is faulty, damaged, or not as described.

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Faulty, Damaged or Incorrect Items

Please check your order upon delivery.

If there is an issue:

  • Contact us as soon as possible

  • Include your order number and details of the problem

  • Provide photos if possible to help us resolve the issue quickly

Email: Lastchancesouvenirshop@gmail.com

Your statutory rights for faulty or incorrect goods remain unaffected.

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Refunds

  • Once your return is received and inspected, we will process the appropriate refund.

  • Refunds for cancelled orders will follow UK consumer law, including rules on standard delivery charges.

  • Refunds are typically issued using the original payment method.

Note: Your bank or payment provider may take additional time to reflect the refund.

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Return Postage

  • If returning an item due to a change of mind, you may be responsible for return shipping costs (where permitted by law).

  • If the item is faulty, damaged, or incorrect, please contact us before returning so we can advise on next steps.

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Items Not Eligible for Change-of-Mind Returns

Subject to your legal rights, we may not accept returns for:

  • Items made to your individual specifications

  • Clearly personalised products

  • Sealed goods (if opened) that are not suitable for return due to health or hygiene reasons

Relevant details will be clearly stated in the product description where applicable.

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Contact Us

If you have any questions about returns or refunds, please contact:

MyIslandCrafts.com
United Kingdom
Email: Lastchancesouvenirshop@gmail.com

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